Shipping policy

DELIVERY AND SHIPPING

(a)              Delivery costs and available delivery options will be displayed at checkout or otherwise confirmed by NOSIVA in writing.

(b)              Unless expressly stated otherwise, Product prices do not include delivery, freight, installation, assembly, lifting equipment, storage, redelivery, failed delivery fees or other delivery-related charges.

(c)              NOSIVA may use third party freight providers, couriers or delivery contractors to deliver Products to you.

(d)              Delivery will be made to the delivery address or delivery point accepted by NOSIVA.

(e)              You are responsible for ensuring that the delivery address, access details, contact details, unloading area and site conditions are accurate, safe and suitable for delivery of the Products.

(f)               You must ensure that a person authorised to accept delivery is available at the delivery address at the agreed delivery time.

(g)              If delivery cannot be completed because of incorrect delivery details, unsafe or unsuitable access, lack of attendance, restricted access, inadequate unloading area or any other matter outside NOSIVA’s reasonable control, NOSIVA may charge you for storage, redelivery, waiting time, additional freight costs or other reasonable costs incurred.

(h)              Delivery times are estimates only and may be affected by manufacturing timeframes, supplier delays, freight delays, site access issues, weather, traffic, public holidays and other matters outside NOSIVA’s reasonable control.

(i)               NOSIVA will use reasonable endeavours to assist with delivery issues, but does not guarantee that Products will be delivered by any estimated delivery date.

(j)               To the maximum extent permitted by law, NOSIVA is not liable for loss, damage or delay caused by a third party freight provider, courier or delivery contractor.

(k)              Risk in the Products passes to you when the Products are delivered to the delivery address or delivery point accepted by NOSIVA.

(l)               You must inspect the Products promptly on delivery and notify NOSIVA as soon as reasonably practicable if you believe any Product has been damaged in transit, is missing or has been incorrectly delivered.

(m)            NOSIVA does not currently accept international orders unless expressly agreed in writing.

(n)              Unless NOSIVA expressly agrees otherwise in writing, delivery does not include installation, assembly, unpacking, removal of packaging, lifting equipment, cranage or other site services.